Last updated: August 10, 2026

Thank you for supporting Remote Blossom Co. Because we sell digital products and professional services, our refund terms are different from a traditional retail store. Please read this policy carefully before purchasing.

Digital Products

This includes Trello boards, templates, checklists, workbooks, guides, and any other instantly downloadable or instantly accessible file.

All sales of digital products are final. We do not offer returns, refunds, exchanges, or cancellations once a digital product has been delivered or accessed.

Because digital products are delivered immediately and cannot be returned, we are unable to reverse a purchase after access has been granted. Every product listing includes a detailed description of what is and is not included, and we encourage you to read it fully before you check out. If you are unsure whether a product is right for you, please reach out before purchasing and we will gladly answer your questions.

Exceptions

We will review a refund request in the following limited circumstances:

• Duplicate purchase. You were charged more than once for the same product in error.
• Delivery failure. You did not receive your download link or access, and we were unable to resolve the issue after a reasonable attempt to assist you.
• Defective or incorrect file. The file you received is corrupted, incomplete, or materially different from what was described in the listing, and we are unable to provide a working replacement.

Requests under these exceptions must be submitted within 7 days of purchase. Please contact us first so we can try to fix the problem — in most cases we can resend or repair the file immediately.

Services

This includes virtual assistant retainers, done-for-you projects, setup services, audits, consultations, and any other custom work.

Deposits

All service bookings require a deposit to reserve your spot on the calendar. Deposits are non-refundable. The deposit compensates for the time reserved for you and the work turned away to hold that availability. If you postpone, your deposit may be applied to a rescheduled start date within 60 days, at our discretion.

Monthly Retainers

Retainer packages are billed in advance and are non-refundable once the billing period has begun. Unused hours do not roll over to the following month unless your agreement states otherwise. To cancel an ongoing retainer, please provide 14 days written notice before your next billing date. Cancellations received after that point will take effect at the end of the following billing period.

Project-Based Work

If you cancel a project after work has begun, you will be invoiced for all work completed up to the date of cancellation, and any remaining balance will be refunded. Once a project has been delivered and approved, it is considered complete and is non-refundable.

Revisions

Each service includes the number of revision rounds stated in your proposal or service agreement. Revisions are not a substitute for a refund. If you are not satisfied with a deliverable, please tell us — we would much rather make it right than leave you with something that does not work for your business.

Missed Appointments

Please provide at least 24 hours notice to reschedule a scheduled call. Missed calls without notice may be forfeited.

Physical Products

If a physical item is ever offered, you may request a return within 30 days of delivery, provided the item is unused and in its original condition and packaging. Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect. Refunds are issued to the original payment method within 10 business days of us receiving and inspecting the returned item.

Chargebacks

Please contact us before filing a chargeback with your bank or card issuer. Nearly every issue can be resolved directly and far more quickly. Filing a chargeback without first contacting us may result in loss of access to purchased products and future services.

Approved Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the funds to appear, depending on your bank or card issuer. Transaction and processing fees are non-refundable.

How to Request a Refund

Email us at icyblossomva@gmail.com with your order number, the name of the product or service, and a short description of the issue. We respond to all inquiries within 1–2 business days.

Questions

If anything in this policy is unclear, please ask before you purchase. We are happy to help.

Remote Blossom Co.
Email: icyblossomva@gmail.com